Healthcare Appointment Scheduling Revolution
Wellness Medical Group
Healthcare
68%
Time Reduction
35%
Cost Savings
92%
Satisfaction Increase
The Challenge
Wellness Medical Group was facing significant challenges with their appointment scheduling system. Patients experienced long hold times, staff was overwhelmed with phone calls, and the practice had a 23% no-show rate due to lack of reminders.
Our Solution
We deployed an AstraVA solution that handled appointment scheduling, sent automated reminders, and followed up with patients. The system integrated with their existing EMR and provided patients with multiple communication channels.
The Results
- 92% increase in patient satisfaction with scheduling process
- 68% reduction in phone hold times
- No-show rate decreased from 23% to just 7%
- 84% of appointments now booked online without staff intervention
- 41% increase in appointment capacity with the same staff
"The AstraVA system has completely transformed our practice. Our front desk staff is no longer overwhelmed with calls, patients love the easy scheduling options, and our schedule is consistently filled with fewer no-shows. It's been a game-changer for our practice operations."
Dr. James Wilson
Medical Director, Wellness Medical Group
Ready to achieve similar results?
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